What is the function of a claims adjuster?

Prepare for the CII London Market (LM2) – Insurance Principles and Practices Test. Access comprehensive flashcards and multiple-choice questions with detailed explanations. Get exam ready today!

The role of a claims adjuster is fundamentally centered on investigating and evaluating claims for payment. This process typically involves assessing the circumstances surrounding an insurance claim to determine the extent of the insurer's liability. A claims adjuster may gather evidence, interview relevant parties, review documents, and analyze various factors to ensure a fair and accurate evaluation of the claim. This function is crucial in the insurance industry as it directly impacts the handling of claims and ensures that valid claims are processed effectively, while also protecting the interests of the insurer.

The other choices do not accurately represent the primary function of a claims adjuster. Selling insurance policies pertains to the role of an insurance agent, managing financial accounts aligns more with the responsibilities of an accountant or financial manager, and training new underwriters is typically the function of a more senior professional or manager within the underwriting department. Each of these roles has distinct responsibilities that contribute to the overall operation of an insurance company but do not fall under the purview of a claims adjuster.

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