What is an 'insurance claim'?

Prepare for the CII London Market (LM2) – Insurance Principles and Practices Test. Access comprehensive flashcards and multiple-choice questions with detailed explanations. Get exam ready today!

An insurance claim is defined as a request for payment made by the policyholder to the insurance company, typically following an event that results in a loss or damage covered by the insurance policy. This process involves the policyholder informing the insurer about the incident, providing necessary documentation, and detailing the circumstances that warrant a payout under the terms of the policy. The insurer then assesses the claim to determine its validity and the amount payable based on the coverage limits and the specifics of the policy.

The other options describe different scenarios that are not related to the direct process of making a claim for insurance benefits. A notification of non-renewal pertains to the termination of an insurance policy rather than a request for funds. A demand for compensation in a legal dispute is more about legal claims than insurance claims specifically. Lastly, a survey for service feedback is unrelated to the insurance claim process and focuses on customer satisfaction rather than loss and compensation.

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